We summarize the contents of questions you often get from customers. I would be pleased if you can resolve the question immediately from this page before contacting us.



Q. Do I need to pay the registration fee?

No, you won’t be charged for registration.

Q. What should I prepare for the lesson?

You need three items, PC (It is able to connect to Internet.), headset (mike and speaker) and Skype. We recommend you to prepare Web camera. It makes you a sense of safety.

Q. What can I do with NIHONGO IROHA?

You are able to receive the one-to-one lesson and download PDF or video. We provide fruitful online lessons.

Q. Can I take lessons from across the sea?

Of course, you can receive them from all over the world with necessary environment.

About Skype

Q. What’s Skype?

Skype is free internet calling service. You can use chat and video calling for hours at no charge when it is Skype-to-Skype.

Q. How do I confirm Skype ID?

Login Skype and Skype ID appears on upper left of the screen.

Q.What is contact approval?

One way to add a person to contact list. For contact approval methods, please refer to the case of receiving "contact request" from other users on this page.

About downloading lessons and contents

Q. Can I use documents any time after I download them once?

You can use material or video if you save them on PC however download URL of them have an expiration date. When the date expired, you should purchase them to use again

Q. Who is the lecturer?

A wide range of teachers are enrolled. For details, please check Instructor List.

Q. How do I cancel the lesson?

You can cancel the lesson from My page > Lesson history, Confirm appointment > appropriate lesson page.
Fill [Reason] for cancellation. If the cancellation is offered within 2 hours before starting the lesson, you should charge for it.

Q. When will the points be refunded if I cancel?

Immediately return. However, if you cancel within 3 hours before starting the lesson, the points will be refunded 60 minutes after the end of the lesson as an [Emergency cancellation]. In the case of Emergency cancellation, all points, are necessary for a lesson, will be consumed.

Q. How many times can I take lessons in a day?

There is no limit to attend lessons in a day. If you have available points, you can book lessons as much as you want.

Q. What time can I take lessons?

Basically, you can take lessons 24 hours a day.

Q. What is necessary to confirm before the lesson?

There are two points to check.

  1. Test for headset and web camera connection.
  2. Approve application for contact from instructors.
If you cannot take the lesson because of a hardware failure on your end, the points will not be refunded to you.
Also, if you do not approve the contact application, instructors cannot make a call. So, please be sure to approve as soon as possible.

Q. Can I contact a teacher before the lesson?

Yes. Confirm the lesson page in [Lesson history]⇨ Please send a message from the message column. When you receive a message from the instructor, it appears in the message field and a notification e-mail is sent automatically to the registered e-mail address. You can also check from the corresponding page in [Lesson history].

Q. How do I check if the reservation is valid or not?

When the reservation is completed, [Reservation complete Mail] is sent to the registered e-mail address, so please check it. In addition, you will receive an e-mail informing you when the cancellation is completed or the message is sent from the instructor.

Q. What should I do if a call from the teacher does not arrive?

  1. Call the teacher's Skype ID(ID is mentioned in the Remind Mail.)
  2. Try restarting Skype (Because there is also the possibility of a system failure of Skype)
  3. Check if any other software is launched.
  4. If there is still no call, please leave a message to the teacher and report [Not implemented] in the completion report.

Q. I could not take the lesson, because of a Skype failure or net trouble on my end. What should I do?

Please report [trouble] in the completion report and test Skype after checking the net line. When it does not restore, you can cancel the lesson before starting. (However, if the cancellation is within 3 minutes before starting the lesson, whole points for a lesson will be consumed.)

Q. Can I send Impressions regarding the lesson?

Yes. Please click [Lesson history], and post from [impressions] on the corresponding lesson pages Instructors and secretariats will received it. In addition, we may use the comments on our WEB site.

Q. What’s the “Favorite”?

It is a function to efficiently reserve your favorite teacher's schedule. Please click [Favorite] if you have a favorite instructor and it will be reflected in favorite list. It is available from [Instructor list page] and [Instructor detail page].

About Rate and Points

Q. How much does it cost?

Please refer to rate plan page.

Q. How do I pay?

By credit card payment or bank transfer.

Q. I am a monthly member but I spent whole points before the expiration date. What should I do?

Along with Monthly the Members Course, It is possible to purchase points each time.
If you purchase new points, the validity period will be extended one month after the most recent purchase date.

Q.Where can I check the point expiration date?

After login, you are able to confirm the date on the[Point-in/out details] page.

About registration

Q. Do I need to pay the registration fee?

No, it is free for registration.

Q. I have registered as a member, but I cannot book a lesson.

Please register here After registering your basic profile, you will be able to make a reservation for a lesson.

Q. How about deal with personal information?

We deal with personal information strictly.

Q. I have registered as a member, but confirm mail is not delivered.

Information from NIHONGO IROHA may be labeled as barfmail in your mail service (Yahoo mail, Gmail and other free mail address). When you receive mail, please check [Berfmail holder] as well.

Q. I have registered mail address, but mail is not delivered.

As for cellphone, the case, you cannot receive mail, is often happened because of strengthening of safety barfmail. Please update the mail application or obtain free mail address (Gmail).

*there are cases when encode is changed to [UTF-], you can rectify garbled mail so please try as follow.

  • Please confirm here (au).
  • Please confirm here(softbank).
  • Please confirm here(docomo).

Q. Can I delete or edit the date I registered?

Yes. After login, you can change them anytime on edit profile page.About delete the information, it need withdrawal procedure so please contact us.

Q. Can I use the service with a number of people for a registration?

No. Please register one by one certainly.

Q. Can I go into recess or withdrawal from the service?

You cannot be adjourned, so please cancel the membership once and register again. If you want to withdrawal, please contact us.

There is not adjournment for monthly plan, please cancellation procedure once.

Q. I want to change my password.

After login, it is possible to change it from Password change.

Q. I lost my password

Reset your password, from the Password and reset on login screen.

Q. What are the recommended operating systems and software?

Recommended environment is as follows.

  • [Internet browser]
    – Mozilla FireFox 3.6 or later
    – Google Chrome 10 or later
    – Apple Safari 5 or later
    – Microsoft Internet Explorer 8 or later
    – Apple Safari 5 or later
    – Mozilla FireFox 3.6 or later
    – Google Chrome 10 or later
  • [Skype]
    – Skype 5 or later
    – Skype 2.1 or later
  • [System Requirements]
    – 2GB or above

Q.Other than the browser, are there any other recommendations for system setup?

Wired internet and the most recent Skype version.

Q.The mail messages I receive from you is unreadable or garbled. What should I do?

It seems that some older mail software is not supported and garbles the characters.We apologize for the inconvenience, and recommend you either upgrade your mail software, or, use an alternative email address (Gmail,etc.)

*there are cases when encode is changed to [UTF-], you can rectify garbled mail so please try as follow.

  • Please confirm here (Outlook)
  • Please confirm here (Thunderbird).
  • Please confirm here (Becky!).